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Cronin, B.: Social development and the role of information (1995)
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Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001)
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Wilks, B.B.: What every librarian should know about on-line searching (1988)
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Nofsinger, M.M.; Bosch, A.W.: Roles of the head of reference : from the 1990s to the 21st century (1994)
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Williams, B.J.S.: Document management in local government : the latest update: 'in 1998 authorities are chasing effiency as hard as any other sector' (1998)
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