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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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Sullivan, W.; Schoppmann, L.A.; Redman, P.M.: Analysis of the use of reference services in an academic health sciences library (1994)
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Ounanian, L.A.: ¬The '¬Infomerger' : a reference service delivery model (1996)
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