Document (#10976)

Author

Berinstein, P.

Title

Communicating with library users : a self-study program

Imprint

Washington, DC : Special Libraries Association

Year

1994

Pages

xxx S

Isbn

0-87111-433-X

Abstract

This self-study workbook guides the librarian toward understanding of the library patron. Through examples and exercises, this workbook illustrates factors that influence communication and offers techniques librarians can adopt for effective interaction at the desk. Chapters include: the communication process, barriers to communication, understanding the user, reference librarian, know thyself, the reference interview and additional techniques for reducing noise

Theme

Informationsdienstleistungen
Grundlagen u. Einführungen: Allgemeine Literatur

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