Document (#11454)

Author

Blake, N.

Title

Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK

Imprint

Loughborough : University of Technology, Library and Information Statistics Unit

Year

1995

Pages

90 S

Isbn

0-948848-73-1

Series

LISU occasional paper; no.11

Abstract

Reports results of a study to monitor information activities of selected UK public libraries and special libraries and to collect enquiry data from 7 different information services (2 public reference libraries; 2 public lending libraries; a tourist information centre; and 2 special libraries). Data was categorized according to length of answer, mode of enquiring; type of enquiry; and subject of enquiry. Results indicated that the special libraries had longer enquiries and received more by telephone, fax transmission and letter than the public libraries. Furthermore, they made most use of computerized information services. Business and commerce enquiries were most freqeuntly asked at the public reference libraries. Answering community information and children's enquiries were the common tasks of public lending libraries. Minimal overlap accured in the provision of tourist information

Footnote

Edited and expanded version of a MSc dissertation submitted 1994

Theme

Informationsdienstleistungen

Similar documents (author)

1. Blake, P.: Conversations with European information users (1993) 5.32

   5.3242707 = sum of:
     5.3242707 = weight(author_txt:blake in 7938) [ClassicSimilarity], result of:
       5.3242707 = fieldWeight in 7938, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.625 = fieldNorm(doc=7938)
   

2. Blake, M.: Information for teleworkers (1995) 5.32

   5.3242707 = sum of:
     5.3242707 = weight(author_txt:blake in 2346) [ClassicSimilarity], result of:
       5.3242707 = fieldWeight in 2346, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.625 = fieldNorm(doc=2346)
   

3. Blake, P.: Searching out and assessing Web sites (1996) 5.32

   5.3242707 = sum of:
     5.3242707 = weight(author_txt:blake in 4095) [ClassicSimilarity], result of:
       5.3242707 = fieldWeight in 4095, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.625 = fieldNorm(doc=4095)
   

4. Blake, P.: AltaVista and Notes for the web (1996) 5.32

   5.3242707 = sum of:
     5.3242707 = weight(author_txt:blake in 4537) [ClassicSimilarity], result of:
       5.3242707 = fieldWeight in 4537, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.625 = fieldNorm(doc=4537)
   

5. Blake, P.: Web newspaper launch tactics vary (1996) 5.32

   5.3242707 = sum of:
     5.3242707 = weight(author_txt:blake in 4780) [ClassicSimilarity], result of:
       5.3242707 = fieldWeight in 4780, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.518833 = idf(docFreq=23, maxDocs=44218)
         0.625 = fieldNorm(doc=4780)
   

Similar documents (content)

1. Barry, E.; Bedoya, J.K.; Groom, C.; Patterson, L.: Virtual reference in UK academic libraries : the virtual enquiry project 2008-2009 (2010) 0.26

   0.25587893 = sum of:
     0.25587893 = product of:
       0.9138533 = sum of:
         0.012443177 = weight(abstract_txt:results in 2966) [ClassicSimilarity], result of:
           0.012443177 = score(doc=2966,freq=1.0), product of:
             0.045736175 = queryWeight, product of:
               1.0031034 = boost
               3.482422 = idf(docFreq=3693, maxDocs=44218)
               0.013092806 = queryNorm
             0.27206424 = fieldWeight in 2966, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.482422 = idf(docFreq=3693, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.037710745 = weight(abstract_txt:services in 2966) [ClassicSimilarity], result of:
           0.037710745 = score(doc=2966,freq=3.0), product of:
             0.0664113 = queryWeight, product of:
               1.2087507 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.013092806 = queryNorm
             0.5678363 = fieldWeight in 2966, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.052373666 = weight(abstract_txt:reference in 2966) [ClassicSimilarity], result of:
           0.052373666 = score(doc=2966,freq=4.0), product of:
             0.0751094 = queryWeight, product of:
               1.2854729 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.013092806 = queryNorm
             0.6972984 = fieldWeight in 2966, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.0125419125 = weight(abstract_txt:information in 2966) [ClassicSimilarity], result of:
           0.0125419125 = score(doc=2966,freq=1.0), product of:
             0.066311456 = queryWeight, product of:
               2.0920434 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.013092806 = queryNorm
             0.18913643 = fieldWeight in 2966, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.29193807 = weight(abstract_txt:enquiry in 2966) [ClassicSimilarity], result of:
           0.29193807 = score(doc=2966,freq=1.0), product of:
             0.47225454 = queryWeight, product of:
               4.5584674 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.013092806 = queryNorm
             0.6181795 = fieldWeight in 2966, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.31153956 = weight(abstract_txt:enquiries in 2966) [ClassicSimilarity], result of:
           0.31153956 = score(doc=2966,freq=1.0), product of:
             0.4931637 = queryWeight, product of:
               4.658288 = boost
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.013092806 = queryNorm
             0.6317163 = fieldWeight in 2966, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
         0.19530617 = weight(abstract_txt:libraries in 2966) [ClassicSimilarity], result of:
           0.19530617 = score(doc=2966,freq=6.0), product of:
             0.26980865 = queryWeight, product of:
               5.4478946 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.013092806 = queryNorm
             0.7238692 = fieldWeight in 2966, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.078125 = fieldNorm(doc=2966)
       0.28 = coord(7/25)
   

2. Hodges, S.; Cooke, M.; Medows, J.: Public libraries and the question about the environment (1993) 0.24

   0.23927942 = sum of:
     0.23927942 = product of:
       0.9969976 = sum of:
         0.025227165 = weight(abstract_txt:were in 6414) [ClassicSimilarity], result of:
           0.025227165 = score(doc=6414,freq=3.0), product of:
             0.050797716 = queryWeight, product of:
               1.057153 = boost
               3.6700637 = idf(docFreq=3061, maxDocs=44218)
               0.013092806 = queryNorm
             0.49662006 = fieldWeight in 6414, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.6700637 = idf(docFreq=3061, maxDocs=44218)
               0.078125 = fieldNorm(doc=6414)
         0.025557082 = weight(abstract_txt:most in 6414) [ClassicSimilarity], result of:
           0.025557082 = score(doc=6414,freq=2.0), product of:
             0.058654744 = queryWeight, product of:
               1.1359713 = boost
               3.943693 = idf(docFreq=2328, maxDocs=44218)
               0.013092806 = queryNorm
             0.43572062 = fieldWeight in 6414, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.943693 = idf(docFreq=2328, maxDocs=44218)
               0.078125 = fieldNorm(doc=6414)
         0.29193807 = weight(abstract_txt:enquiry in 6414) [ClassicSimilarity], result of:
           0.29193807 = score(doc=6414,freq=1.0), product of:
             0.47225454 = queryWeight, product of:
               4.5584674 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.013092806 = queryNorm
             0.6181795 = fieldWeight in 6414, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.078125 = fieldNorm(doc=6414)
         0.10093175 = weight(abstract_txt:public in 6414) [ClassicSimilarity], result of:
           0.10093175 = score(doc=6414,freq=1.0), product of:
             0.28033686 = queryWeight, product of:
               4.6461143 = boost
               4.6084785 = idf(docFreq=1197, maxDocs=44218)
               0.013092806 = queryNorm
             0.3600374 = fieldWeight in 6414, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6084785 = idf(docFreq=1197, maxDocs=44218)
               0.078125 = fieldNorm(doc=6414)
         0.44058347 = weight(abstract_txt:enquiries in 6414) [ClassicSimilarity], result of:
           0.44058347 = score(doc=6414,freq=2.0), product of:
             0.4931637 = queryWeight, product of:
               4.658288 = boost
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.013092806 = queryNorm
             0.8933818 = fieldWeight in 6414, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.078125 = fieldNorm(doc=6414)
         0.11276006 = weight(abstract_txt:libraries in 6414) [ClassicSimilarity], result of:
           0.11276006 = score(doc=6414,freq=2.0), product of:
             0.26980865 = queryWeight, product of:
               5.4478946 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.013092806 = queryNorm
             0.41792604 = fieldWeight in 6414, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.078125 = fieldNorm(doc=6414)
       0.24 = coord(6/25)
   

3. Etter, Z.: Using reference questions to analyze collections and services (1995) 0.22

   0.21866165 = sum of:
     0.21866165 = product of:
       0.91109025 = sum of:
         0.019909084 = weight(abstract_txt:results in 3679) [ClassicSimilarity], result of:
           0.019909084 = score(doc=3679,freq=1.0), product of:
             0.045736175 = queryWeight, product of:
               1.0031034 = boost
               3.482422 = idf(docFreq=3693, maxDocs=44218)
               0.013092806 = queryNorm
             0.43530276 = fieldWeight in 3679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.482422 = idf(docFreq=3693, maxDocs=44218)
               0.125 = fieldNorm(doc=3679)
         0.09132498 = weight(abstract_txt:categorized in 3679) [ClassicSimilarity], result of:
           0.09132498 = score(doc=3679,freq=1.0), product of:
             0.10021715 = queryWeight, product of:
               1.0499576 = boost
               7.290168 = idf(docFreq=81, maxDocs=44218)
               0.013092806 = queryNorm
             0.911271 = fieldWeight in 3679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.290168 = idf(docFreq=81, maxDocs=44218)
               0.125 = fieldNorm(doc=3679)
         0.03295663 = weight(abstract_txt:were in 3679) [ClassicSimilarity], result of:
           0.03295663 = score(doc=3679,freq=2.0), product of:
             0.050797716 = queryWeight, product of:
               1.057153 = boost
               3.6700637 = idf(docFreq=3061, maxDocs=44218)
               0.013092806 = queryNorm
             0.6487817 = fieldWeight in 3679, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               3.6700637 = idf(docFreq=3061, maxDocs=44218)
               0.125 = fieldNorm(doc=3679)
         0.041898932 = weight(abstract_txt:reference in 3679) [ClassicSimilarity], result of:
           0.041898932 = score(doc=3679,freq=1.0), product of:
             0.0751094 = queryWeight, product of:
               1.2854729 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.013092806 = queryNorm
             0.55783874 = fieldWeight in 3679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.125 = fieldNorm(doc=3679)
         0.02006706 = weight(abstract_txt:information in 3679) [ClassicSimilarity], result of:
           0.02006706 = score(doc=3679,freq=1.0), product of:
             0.066311456 = queryWeight, product of:
               2.0920434 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.013092806 = queryNorm
             0.3026183 = fieldWeight in 3679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.125 = fieldNorm(doc=3679)
         0.7049335 = weight(abstract_txt:enquiries in 3679) [ClassicSimilarity], result of:
           0.7049335 = score(doc=3679,freq=2.0), product of:
             0.4931637 = queryWeight, product of:
               4.658288 = boost
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.013092806 = queryNorm
             1.4294108 = fieldWeight in 3679, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.125 = fieldNorm(doc=3679)
       0.24 = coord(6/25)
   

4. Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995) 0.20

   0.2040807 = sum of:
     0.2040807 = product of:
       0.72885966 = sum of:
         0.014931813 = weight(abstract_txt:results in 3807) [ClassicSimilarity], result of:
           0.014931813 = score(doc=3807,freq=1.0), product of:
             0.045736175 = queryWeight, product of:
               1.0031034 = boost
               3.482422 = idf(docFreq=3693, maxDocs=44218)
               0.013092806 = queryNorm
             0.32647708 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.482422 = idf(docFreq=3693, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.026126772 = weight(abstract_txt:services in 3807) [ClassicSimilarity], result of:
           0.026126772 = score(doc=3807,freq=1.0), product of:
             0.0664113 = queryWeight, product of:
               1.2087507 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.013092806 = queryNorm
             0.39340854 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.044440527 = weight(abstract_txt:reference in 3807) [ClassicSimilarity], result of:
           0.044440527 = score(doc=3807,freq=2.0), product of:
             0.0751094 = queryWeight, product of:
               1.2854729 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.013092806 = queryNorm
             0.5916773 = fieldWeight in 3807, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.026067875 = weight(abstract_txt:information in 3807) [ClassicSimilarity], result of:
           0.026067875 = score(doc=3807,freq=3.0), product of:
             0.066311456 = queryWeight, product of:
               2.0920434 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.013092806 = queryNorm
             0.3931127 = fieldWeight in 3807, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.3503257 = weight(abstract_txt:enquiry in 3807) [ClassicSimilarity], result of:
           0.3503257 = score(doc=3807,freq=1.0), product of:
             0.47225454 = queryWeight, product of:
               4.5584674 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.013092806 = queryNorm
             0.74181545 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.17128685 = weight(abstract_txt:public in 3807) [ClassicSimilarity], result of:
           0.17128685 = score(doc=3807,freq=2.0), product of:
             0.28033686 = queryWeight, product of:
               4.6461143 = boost
               4.6084785 = idf(docFreq=1197, maxDocs=44218)
               0.013092806 = queryNorm
             0.6110037 = fieldWeight in 3807, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.6084785 = idf(docFreq=1197, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
         0.095680095 = weight(abstract_txt:libraries in 3807) [ClassicSimilarity], result of:
           0.095680095 = score(doc=3807,freq=1.0), product of:
             0.26980865 = queryWeight, product of:
               5.4478946 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.013092806 = queryNorm
             0.35462204 = fieldWeight in 3807, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.09375 = fieldNorm(doc=3807)
       0.28 = coord(7/25)
   

5. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 0.19

   0.18867476 = sum of:
     0.18867476 = product of:
       0.67383844 = sum of:
         0.021685902 = weight(abstract_txt:most in 2786) [ClassicSimilarity], result of:
           0.021685902 = score(doc=2786,freq=4.0), product of:
             0.058654744 = queryWeight, product of:
               1.1359713 = boost
               3.943693 = idf(docFreq=2328, maxDocs=44218)
               0.013092806 = queryNorm
             0.3697212 = fieldWeight in 2786, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               3.943693 = idf(docFreq=2328, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.013063386 = weight(abstract_txt:services in 2786) [ClassicSimilarity], result of:
           0.013063386 = score(doc=2786,freq=1.0), product of:
             0.0664113 = queryWeight, product of:
               1.2087507 = boost
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.013092806 = queryNorm
             0.19670427 = fieldWeight in 2786, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.1963577 = idf(docFreq=1808, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.031424202 = weight(abstract_txt:reference in 2786) [ClassicSimilarity], result of:
           0.031424202 = score(doc=2786,freq=4.0), product of:
             0.0751094 = queryWeight, product of:
               1.2854729 = boost
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.013092806 = queryNorm
             0.41837907 = fieldWeight in 2786, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.46271 = idf(docFreq=1385, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.022575442 = weight(abstract_txt:information in 2786) [ClassicSimilarity], result of:
           0.022575442 = score(doc=2786,freq=9.0), product of:
             0.066311456 = queryWeight, product of:
               2.0920434 = boost
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.013092806 = queryNorm
             0.34044558 = fieldWeight in 2786, product of:
               3.0 = tf(freq=9.0), with freq of:
                 9.0 = termFreq=9.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.3503257 = weight(abstract_txt:enquiry in 2786) [ClassicSimilarity], result of:
           0.3503257 = score(doc=2786,freq=4.0), product of:
             0.47225454 = queryWeight, product of:
               4.5584674 = boost
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.013092806 = queryNorm
             0.74181545 = fieldWeight in 2786, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               7.912698 = idf(docFreq=43, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.18692374 = weight(abstract_txt:enquiries in 2786) [ClassicSimilarity], result of:
           0.18692374 = score(doc=2786,freq=1.0), product of:
             0.4931637 = queryWeight, product of:
               4.658288 = boost
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.013092806 = queryNorm
             0.3790298 = fieldWeight in 2786, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.085969 = idf(docFreq=36, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
         0.047840048 = weight(abstract_txt:libraries in 2786) [ClassicSimilarity], result of:
           0.047840048 = score(doc=2786,freq=1.0), product of:
             0.26980865 = queryWeight, product of:
               5.4478946 = boost
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.013092806 = queryNorm
             0.17731102 = fieldWeight in 2786, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.782635 = idf(docFreq=2735, maxDocs=44218)
               0.046875 = fieldNorm(doc=2786)
       0.28 = coord(7/25)