Document (#13079)

Author

Maas, N.L.

Title

¬The information and referral interview : models to remember

Source

Information and referral. 16(1994), S.1-47

Year

1994

Abstract

Examines and gives excerpts from documents which have had a significant impact on referral agency training procedures regarding the referral interview, focusing on 'Information and referral centers: interviewing and information giving', prepared by InterStudy, the Institute for Interdisciplinary Studies of the American Rehabilitation Foundation. The work of Gerald Caplan formed the foundation for the referral model generally used in the crisis intervention environment: a study is made of that model as implemented by Common Ground and by the Macomb County (Michigan) Crisis Center. Fundamental active listening skills are also examined as presented in the 'How to hotline' manual prepared by the Mental Health Association of Alexandria, VA

Theme

Informationsdienstleistungen

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