Document (#13178)

Author

Quinn, B.

Title

Reducing stressful aspects in information technology in public services

Source

Public and access services quarterly. 1(1995) no.4, S.1-34

Year

1995

Abstract

Although information technology has mede locating and organizing information faster and easier in many ways, it also constitutes a source of stress for both public services librarians and users. Identifies a number of sources of technological stress, ranging from poor typing skills to poor interface design. Proposes several ways to reduce technological stress, such as implementing a system gradually, communicating with staff about what to expect, providing adequate training for librarians, creating proper documentation, choosing ergonomically sound hardware and software, selecting a well designed interface, and involving library staff and users in system design

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