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Jeffcoate, J.: Multimedia in the business market : is there a multimedia market? (1993)
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Machovec, G.S.: Key elements in using technology for library support in distance education (1997)
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Haythornthwaite, C.; Wellman, B.: Work, friendship, and media use for information exchange in a networked organization (1998)
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New technologies and reference services (2000)
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Lavin, M.R.: Improving the quality of business reference service (1995)
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