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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Göcke, M.: Kundenorientiertes Qualitätsmanagement bei Informationsdienstleistern (1999)
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Müller, H.: Qualitätsmanagement im FIZ Chemie Berlin (1998)
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Georgy, U.: Qualitätsmanagement bei Datenbankherstellern und -anbietern (2003)
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Kowalski, M.: Von der technischen Redaktion zum Qualitätsmanagement (1995)
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