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Becker, T.: Kollegiales Feedback im Auskunftsdienst : Qualitätsstandards als Instrument der kooperativen Qualitätssicherung (2009)
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Eichhorn, S.: Auskunftsdienst auf neuen Wegen : CD-ROM in Öffentlichen Bibliothek (1996)
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Heinrich, K.: Amerika - hast Du es besser? : Auskunftsdienst hüben und drüben: Das 'Information Center' der New Haven Free Public Library, Connecticut (1998)
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Tätigkeiten im Auskunftsdienst : (= Arbeitshilfen zum Auskunftsdienst; 1) (1986)
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Statistik im Auskunftsdienst : Arbeitshilfen zum Auskunftsdienst; 3) (1986)
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