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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Hommes, K.P.: Katalogisierungsverbund öffentlicher und wissenschaftlicher Bibliotheken in Nordrhein-Westfalen : eine Untersuchung der Rahmenbedingungen über die Verbundteilnahme öffentlicher Bibliotheken am bestehenden Verbundsystem wissenschaftlicher Bibliotheken. Abschlußbericht (1998)
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Eichhorn, S.: Auskunftsdienst auf neuen Wegen : CD-ROM in Öffentlichen Bibliothek (1996)
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Internet in öffentlichen Bibliotheken : Referate und Materialien aus einem Fortbildungsseminar des Deutschen Bibliotheksinstituts; das Fortbildungsseminar des Deutschen Bibliotheksinstitus 'Internet in Öffentlichen Bibliotheken' fand vom 17.-19. Juni 1997 in Germershausen bei Göttingen statt; Seminarleitung und Redaktion: Marion Sommerfeld (1997)
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Öffentliche Bibliotheken und Bibliotheksverbünde in Nordrhein-Westfalen, Deutschland und Europa : Vorträge eines internationalen Kolloquiums am 15. und 16. Juni 1998 in Düsseldorf. Veranstaltet von den Stadtbüchereien Düsseldorf und dem Ministerium für Arbeit, Soziales und stadtentwicklung, Kultur und Sport des Landes Nordrhein-Westfalen (1998)
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