Document (#16257)

Author

Chu, F.T.

Title

Framing reference encounters

Source

RQ. 36(1996) no.1, S.93-101

Year

1996

Abstract

In meeting library users, reference librarians often must deal with not only a reference question but library and organizational policies. Presents 4 frames (scenarios) described by Lee G. Bolman and Terrence E. Deal (in: Reframing organizations: artistry, choice and leadership, San Francisco: Jossey-Bass 1991) that can be used to understand reference encounters and provide possible solutions. The structural frames uses rationality to establish formal procedures and boundaries. The human resource frame is based on the satisfaction of needs in motivating people. The political frame assumes scarce resources and competition for allocation of those resources. The symbolic frame tries to assign meaning to work and mediates among differing realities. Each provides a limited view but, taken together, they can present a holistic view of scenarios, problems and solutions

Theme

Informationsdienstleistungen

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