Document (#17154)

Author

Huang, M.-h.

Title

Error analysis of end users in online searching

Source

Bulletin of the Library Association of China. 1995, no.54, Jun., S.33-47

Year

1995

Abstract

Uses an information processing approach to analyse the behaviour of end users in searching online bibliographic databases, with particular emphasis on errors made. Following instruction in online searching, 41 students and 3 faculty end users conducted 79 subject searches. Analysis of search transcripts identified 119 reasons for errors. Errors occured most frequently in connection with functions, moves, and elements of 'create and develop sets' and 'display and print records'. Surprisingly, the results do not indicate that end users make errors less frequently as they gain more experience and practice, although syntax-related errors do decrease with time

Theme

Benutzerstudien

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