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Force, R.: Planning online reference services for the 90s (1994)
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Kronenfeld, M.: Theory and implementation of an automated vertical file (1994)
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Edwin, A.; Fleming, D.: Reference and information services (1992)
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Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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Anderson, S.P.: Communications conflict at the law library reference desk : a survey of general library science and communications literature (1998)
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