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Jansen, B.J.: Seeking and implementing automated assistance during the search process (2005)
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Feeney, A.: Internet applications : Stumper-L (1993)
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Schilling-Eccles, K.; Harzbecker, J.J.: ¬The use of electronic mail at the reference desk : impact of a computer-mediated communication technology on librarian-client interactions (1998)
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Thorne, R.; Whitlatch, J.B.: Patron online catalog success (1994)
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Albertson, D.: Analyzing user interaction with the ViewFinder video retrieval system (2010)
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