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Novotny, E,: I don't think I click : a protocol analysis study of use of a library online catalog in the Internet age (2004)
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White, H.S.: ¬The role of information intermediaries and the superhighway : important, trivial, or non-existent? (1995)
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Anderson, S.P.: Communications conflict at the law library reference desk : a survey of general library science and communications literature (1998)
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Helfer, J.: Commercialization of the Internet : a Webmaster's perspective (1995)
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Millson-Martula, C.; Menon, V.: Customer expectations : concepts and reality for academic library services (1995)
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