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Ensor, P.: User practices in keyword and Boolean searching on an online public access catalog (1992)
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Ensor, P.: Keyword/Boolean searching on an online public access catalog : CD-ROM searching and its effects (1992)
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Ensor, P.: Knowledge level of users and nonusers of keyword/Boolean searching on an online public access catalog (1992)
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Ensor, P.: CD-ROM research collections (1993)
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Cibbarelli, P.R.; Gertel, E.H.; Kratzert, M.: Choosing among the options for patron access databases : print, online, CD-ROM, or locally mounted (1993)
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Havener, W.M.: Answering ready reference questions : print versus online (1990)
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Broadhurst, R.: ¬The digitisation of library material (1993)
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Stabler, K.Y.: Who's on first, what's on second : patterns of reference services in academic libraries (1993)
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Summey, T.P.: Techno reference : impact of electronic reference resources on traditional reference services (1998)
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