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Schwuchow, W.: Qualitätsmanagement für Informationsdienste (1993)
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Georgy, U.: Qualitätsmanagement bei Datenbankherstellern und -anbietern (2003)
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Müller, H.: OPAC-Benutzerschulung an Bibliotheken (1994)
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Berberich, S.; Weimar, A.: Kunde und Katalog : Qualitätsmanagement für Katalogdienstleistungen (2005)
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Hein, A.: Kosten und Nutzen : Qualitätsmanagement für Websites - von früher bis heute (2005)
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