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  1. Auster, E.; Lawton, S.B.: ¬The negotiation process in on-line bibliographic retrieval (1979) 10.31 
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  2. Auster, E.: User satisfaction with the online negotiation interview : contemporary concern in traditional perspective (1983) 10.31 
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  3. Auster, E.; Lawton, S.B.: Search interview techniques and information gain as antecedents of user satisfaction with online bibliographic retrieval (1984) 10.31 
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