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Peitte, M.I.; Smith, N.M.: Hypermedia and library instruction : the challenge of design (1991)
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Birch, N.; Marchant, M.P.; Smith, N.M.: Perceived role conflict, role ambiguity, and reference librarian burnout in public libraries (1986)
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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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Smith, N.M.; Nelson, V.C.: Burnout: a survey of academic reference librarians (1983)
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Smith, N.M.; Palmer, D.T.: Reference: rewards or regrets, believing makes it so (1986)
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