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  1. Hong, W.; Thong, J.Y.L.; Tam, K.Y.: How do Web users respond to non-banner-ads animation : the effects of task type and user experience (2007) 10.60 
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    Tam, K.Y.
  2. Hu, P.J.-H.; Brown, S.A.; Thong, J.Y.L.; Chan, F.K.Y.; Tam, K.Y.: Determinants of service quality and continuance intention of online services : the case of eTax (2009) 10.60 
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