Document (#20197)

Author

Lorenzen, M.

Title

Management by wandering around : reference rovering and quality reference service

Source

Reference librarian. 1998, no.59, S.51-57

Year

1998

Abstract

Reference rovering is a method for eliminating the barrier of the reference desk which is between the librarian and the user. This concept closely parallels the business concept of 'management by wandering around' (MBWA). Looks at the literature examining the history and techniques of both MBWA and reference rovering. Explores the techniques for how to conduct reference rovering. Examines both the advantages and disadvantages of reference rovering

Footnote

Part of an issue devoted to the philosophical ideas underlying reference services

Theme

Informationsdienstleistungen

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