Document (#11685)

Author

Whitlatch, J.B.

Title

Customer service : implications for reference practice

Source

Reference librarian. 1995, nos.49/50, S.5-24

Year

1995

Abstract

The past decade has seen an increasing emphasis on customer service in business research and management of companies. Discusses concepts, highlights customer service research and practices in business, and explores the implications for reference service quality

Theme

Informationsdienstleistungen

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